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Cable Television
Service in North Liberty - Mediacom or South Slope
South Slope:
South Slope offers digital video service to
North Liberty residents and others in their exchange area. For
information on South Slope's TV products, call (319) 665-VIEW. You can
also find channel lineup and frequently asked question information
online at
http://www.southslope.com/CableTV/videoplustv.htm.
Mediacom:
The following information applies to Mediacom subscribers in the
North Liberty, Iowa, City Limits only. If you live outside the City
Limits,
please contact Mediacom’s Iowa City office at (319) 351-3984 with
questions about products and services in your area. The office serving
North Liberty is located at 702 S. Gilbert St. in Iowa City, IA 52240
(in Kennedy Plaza). You may contact Mediacom via email at
customerservice@mediacomcc.com.
Click here for a copy of Mediacom's
channel lineup
(PDF format; effective April 2005).
Payment Drop Box Locations
There are two Mediacom payment drop location in North Liberty: one
outside City Hall (5 E. Cherry St., the red box, water bill payments go
into the green drop box), the other is located inside Casey's General
Store, on the southwest corner of Highway 965 and Zeller Street. You may
also pay your Mediacom bill in person at the Iowa City Office: 702 S.
Gilbert St. in Kennedy Plaza. Payments are picked up from the boxes
three times per week, so it is a good idea to drop payment a few days
before it is due, much as you would if you mailed your payment.
No
Equipment Pickup Fee for North Liberty
Subscribers in the North Liberty City Limits will not be charged a $9.99
equipment pickup fee if they decide to return a digital converter,
remote control or other equipment. Because there is no office in North
Liberty where subscribers can drop this equipment off themselves,
Mediacom is required to send a technician to pick up equipment free of
charge. Subscribers can also return equipment to Mediacom's Iowa City
office. This $9.99 pickup fee, which does not apply to North Liberty
residents, is different from the "downgrade fee" that Mediacom charges
if they are required to send a technician out when you change service to
Broadcast Basic. North Liberty subscribers are subject to this
"downgrade fee", like other area subscribers.
Mediacom Responds to Rising Programming Rates
The Federal Communications Commission (FCC)
is now accepting comments on proposed changes to rules governing media
ownership in the United States. If media consolidation is allowed to
continue, and especially if regulations governing the conduct of huge
media conglomerations are weakened, the cost of programming that
Mediacom and other providers purchase will rise unchecked. Please
click here to see information about
Mediacom's response to continually rising programming costs.
Digital Cable Required?
In order to receive HBO or
other premium channels, the subscriber is required to rent a digital
converter box and remote control, but it is not required that the
subscriber purchase other digital tiers of service unless they so
desire. Mediacom does allow subscribers to purchase Broadcast Basic
analog service (channels 2-22) and still subscribe to premium movie
channels. There are several ways you can purchase digital movie
channels, depending on if you wish to include rental of the digital
converter, remote control, pay-per-view access and interactive menu
features. To view the latest published channel lineup, please
click here.
* “Mediacom” refers to Mediacom
Communications Corporation, which acts as a cable television service
provider in the City of North Liberty. North Liberty monitors Mediacom’s
conduct in the City based on terms of the mutually-adopted Franchise
Agreement. Mediacom provided the above information to the City of North
Liberty in accordance with the Franchise Agreement. This Franchise
Agreement and the Cable TV Franchise Enabling Ordinance can be viewed at
North Liberty City Hall, located at 5 E. Cherry St. in North Liberty.
Click here for Mediacom's expanded basic channel lineup.
Filing
a complaint against your cable provider
Residents who have contacted their cable provider regarding a service or
billing issue who feel they have not reached reasonable resolution
may file a complaint with the City. Documented complaints are brought
before the
Telecommunications Commission, where a
cable provider representative will be present to address such issues.
Complaints may be brought to the Telecommunications Commission at any
regular meeting during the Public Comment portion of the meeting.
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